Privacy, Consent & Disclaimers
What happens in your Initial Assessment?
During your initial assessment we will aim to gain a thorough understanding of your reasons for seeking nutritional support and your concerns. We will conduct a thorough assessment which is important to ensure that subsequent consultations are relevant and helpful to you. We will then discuss your personalised nutritional support plan including treatment approaches and frequency of subsequent consults.
Subsequent Consultations
Subsequent consults allow for personalised support and counselling in which we progress you through concepts, problem solve and develop strategies to help you. Some people require longer support depending on their presentations and progression between appointments.
Personal Information
A client’s personal information is gathered and used for the purpose of providing nutritional services, which includes assessing, diagnosing and treating a client’s presenting concern/s. Examples of personal Information we collect include: names, date of birth, address, email address, phone, Medicare number, Health Fund details and personal health information. This personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, website and from third parties. We don’t guarantee website links or policy of authorised third parties. We may also use your personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. The personal information is retained in order to document what happens during sessions and enables us to provide a relevant and informed nutritional service.
Confidentiality
We are members of Dietitians Australia (DA) and are committed to DA’s Code of Professional Conduct and Statement of Ethical Practice. We are committed to maintaining the confidentiality of your personal information by complying with the Privacy Act 1988 and the Australian Privacy Principles 2014. In accordance to the Health Records Act 2001, all information collected is treated as confidential information. We use your information only for the purpose of providing you with quality care. In some circumstances, we will disclose selected information to other health providers if it directly relates to your care i.e. medical practitioner, specialist or other allied health practitioners.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
– Third parties where you consent to the use or disclosure; and
– Where required or authorised by law.
In circumstances of liaising with a third party with regards to your care your prior approval will be obtained to:
– Provide initial and regular progress reports to your referring health professional or another health professional involved in your care.
– Discuss your care with another person.
Please note, for clients presenting with eating disorders and/or mental health concerns it is a requirement that we communicate with your GP and psychologist.
Access to your Personal Information
You may access the personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal Information, please contact us in writing. Nutrition to live will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal Information. In order to protect your personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your personal Information is up to date. We will take reasonable steps to make sure that your personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Fees
Fees are payable at the time or just prior to the session via Visa, Mastercard or EFTPOS or direct bank transfer. We cannot accept Amex or cash. The fees apply to both face-to-face and virtual sessions (via Zoom). If an account remains unpaid within 5 working days, an administrative fee of $30 applies, plus an interest rate of 10% per annum calculated from the invoice date.
Fees represent payment for professional knowledge and experience. They also support treatment planning and work done outside the session to support the therapeutic relationship. We pride ourselves on being a premium nutrition service with a strong focus on providing a high standard of care and giving our clients the time they deserve. We are therefore unable to offer bulk billing services and there will be out-of-pocket expenses for your consultation after any relevant Medicare rebate.
Medicare Rebates
In order to receive a Medicare rebate your eligibility for a Chronic Disease Management Plan (formerly Enhanced Primary Care or EPC) will need to be determined by your GP. If you have a Chronic Disease Management Plan you will be entitled to a Medicare rebate from the consultation fee. Under Medicare you will then be eligible for up to 5 rebatable dietetic sessions per calendar year under the Care Plan. An Eating disorder plan allows for 20 visits per year.
Health Insurance Rebates
You may be able to claim a rebate for dietitian services from your private health fund. Private health fund rebates vary based on your level of cover and do not require a referral. We recommend that you check with your health fund directly for further information. You can use either Medicare or your private health insurance, but not both.
Invoices
Invoices will be provided to you by email which can then be taken to Medicare or your Private Health Insurer.
Cancellation Policy
When an appointment is scheduled, that time is dedicated to you and your treatment. If, for some reason, you need to cancel or reschedule an appointment, we require at least 24 business hours’ notice. Consultations cancelled without providing 24 business hours’ notice attract a 100% cancelation fee with the exception of emergencies. If you miss an appointment without notifying us will you be charges 100% of the consult fee. Charges incurred for cancellations without required notice and missed appointments are not claimable through Medicare or private health funds.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclaimers
For educational and information purposes only
All content and media on our website, blogs, emails, social media channels are created and published online for educational and informational purposes only. It is not intended to be a substitute for professional medical diagnosis and treatment, nor should it be relied on as health or personal advice.
Not a substitute for professional advice
Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition. Never disregard the advice of a medical professional, or delay in seeking it because of something you have read on this website.
If you think you may have a medical emergency, call your doctor, go to the nearest hospital emergency department, or call the emergency services immediately. Nutrition to live assumes no responsibility or liability for losses or negative outcomes as a result of following advice provided on our website.
Errors and Omissions
We have taken reasonable steps to ensure that the information contained in this website is accurate and up-to-date, but we cannot guarantee that this website is free of errors. You agree to use your own judgement and not solely rely on any information contained in the website.
No Guarantees
Individual results are not guaranteed and may vary. Prior results also not guarantee a similar outcome We cannot guarantee that you will attain a specific or particular result. By engaging the services of Nutrition to live, you acknowledge that you are solely responsible for your results and you take full responsibility for your health and successes as a result of your own effort.
You accept the risk that results differ for each individual and Nutrition to live will not be liable if you do not achieve the results you desire. Results may differ depending on each individual’s background, needs and motivation. As with any health-related service, your results may vary, and will be based on a whole host of variables, including but not limited to, your individual capacity, life experience, unique health and genetic profile, starting point, expertise, level of commitment and follow-through.
You accept full responsibility for your own actions and results, and Nutrition to live will not be liable or held responsible for losses or damages as a result of the use, or non-use of information or advice provided. We are not liable for negative outcomes that may arise if you have not disclosed relevant information to us which may affect your treatment plan.
